Privacy Policy

Introduction

Thida ("we", "us", "our") is a watch repair and restoration workshop based at 76 Pho Si Road, Mak Khaeng, Udon Thani 41000, Thailand. This policy explains how we collect, use, and protect personal information provided to us through our website and service intake process. We take your privacy seriously and handle personal data with care.

For questions about this policy, contact us at [email protected].

Information We Collect

We collect the following personal information:

• Contact information — your name, email address, and phone number when you submit our enquiry form or contact us directly.
• Service information — details about your watch and the service requested, provided by you during intake.
• Website usage data — anonymous analytics data (pages visited, session duration) collected through cookies, if you consent.

We do not collect sensitive personal data such as financial information, identification documents, or health data.

How We Use Your Information

Your information is used to:

• Respond to enquiries and arrange service appointments
• Communicate about the status of your watch while it is in our care
• Maintain service records for quality purposes
• Improve our website using aggregated, anonymous analytics

We do not use your data for unsolicited marketing. We do not sell, rent, or share your personal data with third parties for commercial purposes.

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance — when you request a service, we need your contact details to fulfil that request.
• Legitimate interest — keeping service records and responding to enquiries.
• Consent — for optional analytics and marketing cookies, where you have actively agreed.

Data Retention

Service and contact records are retained for up to three years from the date of your most recent interaction with us. This allows us to reference past work if a watch is brought in again. Analytics data is anonymised and retained for twelve months. You may request deletion of your personal data at any time (see Your Rights below).

Data Protection

We take reasonable steps to protect your personal information:

• Our website uses HTTPS encryption for data in transit
• Physical service records are stored securely on-site
• Access to personal data is limited to those who need it to do their work
• We review our data practices periodically

Cookies

We use cookies to understand how visitors use our website and to remember your preferences. Essential cookies are always active. Analytics, marketing, and preference cookies are optional and only placed with your consent. For full details and to manage your preferences, see our Cookie Policy.

Third-Party Services

We may use third-party services including Google Analytics (for anonymous website usage data) and standard email hosting for communications. These services are bound by their own privacy policies. We do not share personally identifiable information with advertising networks.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict how we process your data
• Withdraw consent for optional data uses at any time

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

Children's Privacy

Our services are intended for adults (18 years and older). We do not knowingly collect personal information from individuals under 18. If you believe a child has provided us with personal data, please contact us and we will remove it promptly.

External Links

Our website may link to external resources. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies before providing any personal information.

Policy Updates

We may update this policy from time to time. Significant changes will be noted on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

Contact

For any privacy-related questions or requests, please contact: